Job Title: Non‑Phone Support Specialist
Compensation: $25–$35/hour
Location: Work from Anywhere – Fully Remote
Schedule: Flexible (15–30 hours/week)
Experience Required: None
Education Required: No degree required

Position Overview
Our client, a global digital services provider, is expanding its remote support team and seeking Non‑Phone Support Specialists to handle written‑only support tasks. If you’re searching for “non phone remote jobs,” this role offers legitimate, entry‑level remote work without ever answering a call. You’ll help maintain customer satisfaction by resolving tickets, updating knowledge bases, and organizing internal content—all via chat, email, or dashboard tools.

What You’ll Be Doing
You’ll log into a secure ticketing platform during your scheduled shift and work through a queue of written requests, using built‑in templates and SOPs to guide your responses.

Key responsibilities:
– Respond to customer inquiries via chat and email using approved scripts
– Troubleshoot account and order questions by following step‑by‑step guides
– Update help articles, FAQs, and internal documentation for accuracy
– Tag, categorize, and archive support cases in shared systems
– Escalate complex or sensitive issues to senior teams
– Track and report your daily performance metrics

Who Should Apply
– Candidates who prefer text‑based support over phone calls
– Detail‑oriented individuals comfortable with written communication
– Remote job seekers looking for structured, non‑phone roles
– Beginners eager to learn support tools like Zendesk or Freshdesk
– Professionals who value flexibility and a calm, focused workflow

Minimum Requirements:
– Laptop or desktop computer
– Reliable internet connection (10 Mbps minimum)
– Typing speed of 40 WPM or higher
– Strong written English skills
– Availability for 15–30 hours/week during set shift blocks
– Ability to follow detailed SOPs and maintain quality standards

Pay & Perks:
– $25–$35/hour based on accuracy and response speed
– Paid onboarding and tool training
– Weekly or biweekly payouts via PayPal, Wise, or direct deposit
– Fully remote, asynchronous work—no calls, no video meetings
– Flexible shift selection—including evenings and weekends
– Pathway to QA specialist or documentation lead roles after 30–60 days

A Typical Day
You begin at 9 AM, open your chat and email queues, and handle 20 written support tickets, resolving issues with order updates, password resets, and general FAQs. You then spend 30 minutes updating three help‑center articles for clarity before logging your end‑of‑shift metrics and signing off.

Testimonials
“I love the focus—no phone, no stress. I can really dive into each ticket and make sure it’s done right.” – Priya K., India
“This role gave me a way into support without the pressure of calls. The training was thorough and the pay is solid.” – Marcus T., Canada

FAQs
Q: Will I ever need to take a phone call?
A: No. This position is 100% written communication.
Q: Do I need prior support experience?
A: No. We provide complete training on all tools and processes.
Q: Can I choose my shift times?
A: Yes. You’ll select available blocks during onboarding.
Q: Is this open globally?
A: Yes. Applicants from any country are welcome as long as they meet the requirements.

Apply Now
If you’re ready to join a remote support team—no phone required—and earn $25–$35/hr doing meaningful written work, click the Apply Now button to begin. Onboarding starts weekly and positions fill quickly.