Position Summary

A growing international eCommerce support agency is hiring for multiple Remote Chat Support positions to help manage customer inquiries through live messaging platforms. This opportunity is fully remote and designed for individuals who may not have a college degree or formal job experience. Whether you're looking to earn reliable income from home or seeking a career change into remote work, this role offers a smooth entry point with full training and no phone work involved.

As a Remote Chat Support Agent, you'll assist customers with basic order questions, product inquiries, and account navigation through real-time chat tools. Your work will involve text-based communication only—no voice or video support required. All responses are guided through prewritten scripts, internal documentation, and AI-powered suggestions that make customer engagement efficient and straightforward. This is a contract-based position with flexible shifts and consistent weekly pay.

What You'll Be Doing

Responding to Customer Messages

You’ll manage incoming messages from customers seeking help with their shopping experience. This includes questions about product availability, return policies, checkout issues, shipping times, and discounts.

Following Scripted Responses and Guidelines

Most responses are handled using approved messaging templates. You’ll also have access to an internal knowledge base that provides quick reference answers and troubleshooting steps for various issues.

Transferring Complex Requests

Any chats requiring supervisor-level support—like refund disputes or account problems—are routed to a senior agent using a simple escalation workflow.

Tagging and Reporting Conversations

At the end of each chat, you’ll label the conversation type, note the resolution status, and file the chat for quality control. This is done through drop-down tags and short summaries.

Managing Several Chats Simultaneously

During higher-traffic periods, you may work on 2–4 live conversations at once. The chat interface is designed for easy navigation between active windows to ensure you never miss a beat.

A Day in the Life

At the start of your shift, you’ll log into the chat support platform using your home computer. You’ll check for team updates, review any changes to scripts, and begin accepting new customer chats. Throughout the day, you’ll interact with customers using professional, friendly text responses, occasionally checking in with the team lead through the support channel. After your final chat, simply log off—there are no meetings or calls required before or after shifts.

Required Skills & Qualifications

• No college degree or formal training required
• No experience needed—ideal for beginners
• Strong command of written English
• Basic typing proficiency (30+ WPM preferred)
• Comfortable navigating websites and online platforms
• Laptop or desktop computer (Windows or Mac)
• Stable internet connection (minimum 10 Mbps)
• Quiet workspace during working hours

How to Thrive in a Remote Role

Stay Focused and Organized

Remote chat support requires attention to detail and the ability to juggle several conversations at once. Eliminating distractions and following a daily routine will help you stay productive.

Make Use of Tools

Scripts, AI suggestions, and keyword search tools are built into the system to help you respond faster and more accurately. Learn to use them efficiently.

Keep Your Tone Friendly and Helpful

Even in written form, customers can sense warmth and professionalism. Polished responses create a better support experience and contribute to your success metrics.

Ask for Help When Needed

Team leads are available throughout your shift to assist with challenging questions or unusual scenarios. Don’t hesitate to reach out when unsure.

Perks & Benefits

• Earn $25 to $35 per hour depending on shift and performance
• Weekly payouts via direct deposit
• Flexible scheduling—choose your availability
• No meetings or phone calls—100% text-based
• Online training included with pay
• Performance bonuses and shift incentives
• Work-from-anywhere eligibility (with reliable internet)

Frequently Asked Questions

Is this a phone job?

No. All communication is handled through live chat. There are no calls, Zoom meetings, or outbound dials involved.

Can I apply if I don’t have experience?

Yes. This is an entry-level role, and all necessary training is included before you begin handling live chats.

How soon can I start?

Applications are reviewed within 24–48 hours. If accepted, you can begin onboarding and paid training the same week.

Do I need special software?

No downloads are required. You’ll access all tools and the chat dashboard from your browser using a secure login.

Are the shifts flexible?

Yes. You can build your own schedule based on shift availability, choosing the hours and days that work best for you.

How to Apply

Click the Apply button on the job board to complete your application. You’ll be asked to provide your contact details, internet speed, preferred schedule, and a brief typing speed check. No resume, cover letter, or interview required.

Why This Remote Job Is Perfect for You

If you're looking for a stable, remote-friendly job with no degree requirement and no previous experience needed, this is an ideal starting point. You’ll get paid weekly, work flexible hours, and gain valuable online work experience—all from your own home. With tools and training built into the role, success is straightforward and support is always available. This isn’t just a side hustle—it’s a reliable, remote-first opportunity with long-term potential.