Position Summary

An internationally recognized digital services company is seeking entry-level candidates for a newly opened remote Chat Support role. This position is designed specifically for individuals without a college degree or prior work experience, offering a genuine chance to begin a remote career with minimal barriers. You’ll be part of a virtual team that supports online customers through live chat, assisting with basic questions, account access, and product guidance—all without making a single phone call.

This is not a high-pressure sales role, nor does it require technical skills. Everything you need to succeed will be provided through paid online training, AI-assisted chat tools, and an internal dashboard with prewritten responses. Whether you're starting over professionally or just getting started, this remote position offers steady income, global eligibility, and a clear path to career growth in the digital workspace.

What You'll Be Doing

Assisting Customers via Live Chat

Your main task will be to respond to real-time text-based customer messages on the brand’s website and mobile app. Customers may ask about products, delivery times, order updates, or discounts, and you'll assist using approved support responses and guided workflows.

Using Tools and Templates to Streamline Support

You’ll be given access to prewritten messages, AI-based suggestions, and a knowledge library that helps reduce typing time and improve response accuracy. No scripting is needed—everything is built-in.

Escalating Complex Requests

For advanced inquiries such as refund disputes or account recovery, you’ll flag the message and escalate it to a senior agent through the built-in escalation button on your dashboard. No troubleshooting or account editing is required on your end.

Documenting Interactions

At the close of each chat, you’ll label the conversation with a few drop-down options and a short summary. This helps the team maintain quality assurance and ensure customer needs were fully addressed.

A Day in the Life

Once logged in, you’ll join the live chat queue and begin assisting users one-on-one using the system’s intuitive interface. During your shift, you may manage 1 to 4 chats simultaneously depending on volume. There are no meetings, phone calls, or voice-based support requirements. Once your shift ends, you log out—no after-hours availability is expected. Everything is fully self-contained in your browser, and supervisors are available during your shift for backup and guidance.

Required Skills & Qualifications

• • No college degree required

• Clear written communication skills
• Typing speed of 30 WPM or greater recommended
• Ability to follow templates and instructions accurately
• Laptop or desktop computer (Windows or macOS)
• Reliable high-speed internet (10 Mbps download minimum)
• Quiet environment for uninterrupted focus

How to Thrive in a Remote Role

Stick to a Routine

Even though this is a flexible role, setting a consistent work schedule can help you stay productive and manage your hours more efficiently.

Use Templates and Tools Effectively

The tools provided—from prewritten replies to internal documentation—are there to make your job easier. Knowing how and when to use them helps reduce stress and speed up resolution times.

Maintain Professional Communication

Courtesy and clarity go a long way in chat-based communication. You’ll be the voice of the brand, so consistency and professionalism matter in every message.

Ask for Help When Needed

You’re never on your own. A supervisor is always available during your shift to help with complex chats or system issues. Don’t hesitate to reach out when something feels unclear.

Perks & Benefits

• Starting pay of $25/hour, with performance raises up to $35/hour
• Completely remote—work from home or anywhere with a reliable connection
• Weekly payments via direct deposit
• Part-time and full-time positions available
• No degree or experience required
• Paid online onboarding and training included
• Flexible shift selection to match your availability
• No phone calls or voice-based tasks—chat only

Frequently Asked Questions

Do I need customer service experience?

No experience is necessary. All tools, training, and support are provided to ensure success in the role, even if this is your first job.

Is this job available internationally?

Yes. Applicants from most countries are welcome to apply as long as they meet the tech requirements and can commit to scheduled shifts in their time zone.

Is this a freelance or employee position?

This is a contract-based role with steady hours, predictable pay, and no long-term commitment required. Some roles may transition into full-time opportunities depending on performance.

Do I need to install special software?

No. The job is performed through a secure online portal that works in your web browser. All tools are accessible via login, and no downloads are needed.

How is scheduling handled?

After training, you’ll choose your availability and can request shift blocks that fit your weekly routine. Weekend and overnight shifts are optional but often come with bonus pay rates.

How to Apply

Click the application button on the listing page. You’ll be prompted to complete a short online form with your basic information, availability, and internet speed. A brief typing test will also be included. No interview or resume is required to get started. Successful applicants will receive login access to the onboarding platform within 48 hours.

Why This Remote Job Is Perfect for You

Not all remote jobs require years of experience or advanced degrees. This entry-level Chat Support role is a real opportunity to earn stable income from the comfort of your home while building digital work experience. With flexible hours, weekly pay, and no phone work, it’s ideal for students, career changers, stay-at-home parents, or anyone ready to transition into the remote economy. If you're dependable, communicative, and eager to learn, this role could be the perfect fit.