Job Title: Remote Chat and Email Support Agent
Compensation: $25–$35 per hour, paid weekly
Location: Fully Remote – Open to global candidates
Schedule: Flexible 4–8 hour shift blocks; 15–40 hrs/week
Experience Required: None – training provided
Education Required: No degree needed

Job Summary
Looking for chat and email based remote support jobs where you can help customers without ever picking up the phone? This customer-focused subscription platform is growing its support team and hiring agents to handle live chat and email tickets—no calls, no video meetings, no cold outreach.

You'll help users with subscription questions, login problems, account management, and general product navigation. Full training, templated replies, and internal support documents are provided, making it perfect for beginners looking to build real remote work skills.

Your Core Responsibilities
– Respond to live chat and email inquiries in a structured dashboard
– Assist users with billing adjustments, account access, and product questions
– Follow templates and workflows to keep responses accurate and efficient
– Escalate technical issues or billing disputes to senior support as needed
– Track case notes, tag tickets properly, and stay organized
– Maintain a calm, clear, and professional tone in all communications

Why This Role Is a Perfect Fit
– No phones ever. Calm, structured work through typing only
– Real work-from-home structure. Pick your shifts and work anywhere
– Weekly pay. Get paid reliably for real hours worked
– Beginner-friendly. Full training provided—no prior experience needed
– Build career-ready skills. Customer success and support experience for your future resume

What You’ll Need to Start
– Laptop or desktop computer with Chrome browser
– Reliable internet connection (10 Mbps or higher)
– Typing speed of 45+ WPM
– Fluent written English and attention to detail
– Ability to stay focused across multiple open chats or emails

Pay & Shift Info
Starting pay: $25/hour
Eligible for raises to $30–$35/hour after 30 successful shifts and strong performance

Schedule yourself each week using the internal platform. Morning, evening, weekend, and overnight blocks available. Minimum: 15 hours/week.

Training Timeline
– 2 hours of self-paced onboarding videos
– Practice simulations for common support issues
– One monitored live shift for feedback
– Begin paid shifts within 3–5 days after onboarding

Sample Work Session
You log in for a 4 PM–10 PM shift. You reset a customer’s login credentials, help another update their payment method, and answer a third question about a new product feature. Every task is handled with prewritten responses and professional messaging—no calls, no noise, just calm support.

What Agents Say About the Role
“I wanted real remote work without call center chaos. This job is quiet, steady, and gives me full flexibility.” – Chloe P., Toronto, CA
“Managing chats and emails keeps things interesting but low-stress. I love that I never have to be on camera or on calls.” – David L., Austin, TX

FAQs
Is any phone work required?
No. All customer communication is chat and email only.

Do I need prior support experience?
No. We fully train new hires to succeed.

Can I work nights and weekends?
Yes. Shifts are available 24/7 to fit your personal schedule.

Apply Now – Calm, Flexible Remote Support Awaits
Click the Apply Now button to apply for one of the best chat and email based remote support jobs available. Work from home, set your hours, and get paid for helping real users—all without a headset.